How do I return an item?

RETURNS
We want you to feel confident and comfortable with your purchase from us, and to make any returns as easy as possible. We accept returns within 30 days of purchase, and are unable to accept any returns for refund after 30 days. Please include your invoice or order number on all returns. Insure your package and return it prepaid to:

Center for Wilderness Safety
ATTN: First Aid Gear Shop
PO Box 651324
Sterling, VA 20165


If you find a product purchased from us unsatisfactory, return it to us within 30 days of purchase with your receipt and a note letting us know the problem. We will refund the price of the item. Publications must be returned in perfect, like-new condition to be eligible for a refund. Taxes and shipping are *not* refundable.


Equipment and supplies that are sold sterile as well as all medications are not returnable due to liability reasons. We regret that we cannot refund shipping charges on returned merchandise.

Unfortunately, Gift Vouchers (gift certificates) are NOT refundable and cannot be exchanged for cash or store credit.



DAMAGED ITEMS
It rarely happens, but if it does, we'll be happy to ensure that you receive non-damaged merchandise.
Please fill out and mail us a Product Return Form and we'll email you a pre-paid shipping label to return the damaged merchandise.

Please note that we do not issue refunds for returns unless damaged during shipping.

CANCELLED ORDERS
Please note that any returned items (except if noted) as well as any cancelled orders will be charged a $35 restocking fee. Refunds will be issued in full minus this fee for all orders.